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Deposits are submitted by the customer with a transaction reference and are manually reviewed before being credited to your account balance. Minimum and maximum deposit amounts may vary by payment method — check the Deposit page for current limits.
Withdrawal requests are reviewed before payout. Your balance is held at the time of request; if a withdrawal is rejected, the amount is automatically refunded to your account balance.
Most deposit and withdrawal requests are reviewed within a few hours, though processing time can vary depending on payment method and volume.
Any applicable fees for specific payment methods, virtual card issuance, or other services will be clearly shown before you confirm a transaction.
If you believe a transaction was processed incorrectly, please contact support with your transaction details as soon as possible.