Refund Policy

General Policy

Because our services involve real payments and manual processing, refunds are handled on a case-by-case basis.

Rejected Requests

If a withdrawal, virtual card request, or shipping order is rejected by our team, any amount held for that request is automatically refunded to your account balance.

Completed Services

Once a service has been delivered (for example, an approved ad campaign has started running, or a virtual card has been issued), it is generally non-refundable, except where required by law or at our discretion.

Requesting a Refund

To request a refund for a specific situation not covered above, please contact our support team with your account details and transaction reference. We will review each request individually.